Shipping Policy

Popsy currently ships within the United States.

Orders are generally processed within 3–5 business days after an order is successfully placed.

Orders placed on weekends or holidays may begin processing on the next business day.

During periods of unusually high demand, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to communicate with you using the contact information associated with the order.

Standard U.S. shipping is included with your purchase.

Estimated delivery times provided at checkout or elsewhere on the website are estimates and are not guaranteed.

Carrier delays, weather, holidays, incorrect addresses, and circumstances outside Verjo's reasonable control may affect delivery.

When tracking information is available, it will be provided using the email address or contact information associated with the order.

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your shipping address, contact support@usepopsy.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Additional shipping charges resulting from an incorrect address may be the customer's responsibility where permitted by law.

If tracking indicates that your package may be lost, contact us at support@usepopsy.com with your name and order number so we can investigate.

If your Popsy arrives damaged, please contact support@usepopsy.com within 14 days of delivery and include your order number and photographs showing the damage where reasonably possible.

We will review the issue and determine whether a replacement or refund is appropriate under Returns & Refunds Policy.

For shipping questions, contact:
support@usepopsy.com